EXECUTIVE DIRECTOR

Position Summary:

The Executive Director is responsible for managing the day-to-day operation of the facility, for achieving and maintaining rental of the facility to capacity, for achieving high resident satisfaction and quality resident services, for ensuring compliance with applicable State and Federal requirements, for generating respect in the community for the facility, for ensuring smooth operation of the Community, and for generating the projected profit for the company.

Reports to:  Corporate Executive Team and Licensee

Position Responsibilities:

The Community Executive Director ensures that all functional areas are required to operate a residential care facility for the elderly, ensuring exemplary care and services while upholding regulatory standards. This multifaceted role involves overseeing staffing, budgeting, resident care, marketing, community relations, and collaboration with various teams including kitchen staff, dieticians, maintenance, and external healthcare providers.  The Executive Director will be expected to work Monday through Friday, 8:00 a.m. to 5:00 p.m. (five eight-hour shifts) and to be otherwise on call. Willing to work shift assigned, weekends and holidays; ability to work independently with minimum supervision; skills in staff supervision, problem solving, conflict management, and budgeting; other job duties as assigned by licensee/Board of Directors.

The Executive Director/Designated Facility Administrator (DFA) drives high facility occupancy, employs critical thinking and innovative problem-solving, conducts incident report reviews, collaborates with the Health and Wellness Director, partners with the Business Office Manager for budget management and payroll oversight, fosters a positive culture through leadership by example, and maintains close communication with Board of Directors to align goals and strategies for the community.

Specific duties include:

• To operate the Community in a manner which will ensure company profitability by meeting all facility budget and census guidelines as set by the Licensee and Board of Directors.
• To ensure the delivery of quality care and services and ensure positive resident relations by responding promptly and appropriately to residents’ needs, requests, concerns, etc.
• To perform all marketing activities including public relations efforts, prospective resident generation, prospective resident follow-up, direct sales, and sales monitoring to ensure the complete fill-up of the Community.
• Ensure the facility has at least one staff member trained in CPR and first on duty and on the premises at all times
• To perform a community relations function for the Community with particular attention to clergy, medical, legal, financial, and business communities who would have influence with the senior market.
• To employ, supervise, and evaluate qualified Community staff and to direct these employees to ensure the provision of appropriate quality services to residents, operating within the corporation’s personnel (and salary) policies; and in hiring, to thoroughly check employee’s references and evaluate the candidates according to the job to keep staff turnover at a minimum.
• To direct the performance of all staff in the facility
• To contract for any approved contracted service, including the beauty shop, therapy services and other ancillary services as may be required and to direct and evaluate the performance of all service contractors in providing needed services.
• To perform administrative duties, including maintaining the office open and staffed between 8:00 a.m. and 5:00 p.m.
• To promote and maintain positive relations with residents and their families, providing the necessary Executive Director/resident contact including, but not limited to, service plans (if applicable) and dining room interaction while addressing resident concerns appropriately. Encourage resident interaction.
• To provide resident programs designed to achieve resident satisfaction by providing enrichment in the areas of social interaction, entertainment, arts and crafts, physical exercise, education, religious services, and community involvement.
• To comply with all State and Federal laws and regulations and all company rules and regulations regarding the care of the residents and operation of the facility.
• To perform any additional job duties set by the Management Company while completing all assigned duties by any member of management, which may change from time to time according to resident needs, staffing levels, working circumstances, and company directives.
• Maintain close communication with the Board of Directors/Licensee tp align facility goals with organizational objectives, provide regular updates on operations, financial performance, compliance, and resident care outcomes. Collaborate on implementing initiatives and policies and procedures.

Job Qualifications:

• Must have appropriate professional license (i.e., NHA, RCF, ALF, BH, etc.) for the state in which the Community operates and license must be in good standing.
• Must be able to relate to the elderly in a positive manner.
• Must possess good marketing and public relations skills.
• Must have experience in personnel management.
• Must understand budgeting, financial record keeping and reporting, appropriate State and Federal regulations, operational systems and procedures and must be able to apply that understanding to ensure the smooth operation of the Community.

Requirements:

• RCFE Certification and/or License as required by the State.
• Tuberculosis (TB) certificate as required by the State.
• First Aid and CPR Certifications as required by the State.
• Criminal Background check cleared.
• Fingerprint clearance as required by the State.
• Must be at least 21 years of age, or minimum age as outlined in state regulations.
• Must have 2 years of college or at least 3 years’ experience providing residential care to the elderly or equivalent education and experience as approved by the Department of Socials Services, either a high school diploma or GED
• Must be able to read, speak and write the English language.
• State Criminal Background Check and LIC 508 Criminal Record Statement, DOJ and FBI fingerprint clearances
• LIC 503 Health Screening Report

Other Requirements:

Good communication skills, verbal and written; English language skills adequate to allow communication with residents and staff, and to understand written and verbal instructions. Must have compassion for the elderly and sick. Must be self-motivated.

Universal Precautions:

Exposure to blood/body fluids is not likely.

Physical Requirements:

Push, pull, and lift at least 30 pounds. Frequent transporting of residents in wheelchairs